Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused , and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hairbykingeb@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hairbykingeb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

HOW TO MEASURE YOUR HEAD FOR CUSTOM UNIT :

 

 

How to care your hair?

BEST SHAMPOO AND CONDITIONER TO MAKE BUNDLES OR WIGS FEEL BRAND NEW :

 

Here are some tips :

Before you using any units and bundles wash and condition it first !!!

1.do not brush it, it will damage the end
do not use the tooth-comb to comb the hair, use the fingers or wide-comb
2.do not put chemical component on lace, do not put high heat in lace part
otherwise, will cause shedding .
3.condition it at least once a week, if possible, let it air dry 
4. try not wear any units to go to bed for more than 2 weeks without conditioning it and letting it air dry and if you want to shampoo the hair, at most once a month.